Service To Clients

Friendly and courteous. Our staff takes time to get to know yours.
Trained in all aspects of collections. Overall knowledge of the collections process allows our staff to assist yours quickly and effectively.
Focused on clients. Our staff prioritizes service to clients. Prompt and accurate responses to your staff’s inquiries is our goal.
Experienced with each of the various medical specialties.
Familiar with medical billing procedures and medical terminology.
Reports customized for your practice, clinic or hospital.
Telephone lines dedicated solely to clients.
Able to assist you through various mediums: email, telephone and SFTP.

medical debt collection customer service representative

Client Testimonials

A proven track record of success.

Friendly, Helpful and Thorough!

M.I. – Charlotte, NC

Working with SRS has been a blessing. The staff is always willing and very helpful with any questions or concerns our Practice has.

A.S. – Morganton, NC

As a company that uses Stern Recovery Services for more than one of our clients, it is easy to say that our experience with them over the years has always been wonderful and efficient. Stern Recovery provides prompt monthly reports and responds to requests in a timely manner.

K.D. – Aiken, SC

Communication with the administrative staff is always pleasant and highly professional.

B.R. – Greensboro, NC

The staff at SRS is always and has always been very helpful and responsive to our business needs. We are grateful for their support and appreciate all they do.

M.G. – Charlotte, NC

The Stern Recovery Services team have proven themselves to be an effective and efficient partner in our collections process.

P.B. – Greensboro, NC

Understanding the collections process can be very confusing, but SRS always takes the time to explain the collection and reporting processes so that we can give accurate information to our patients.

J.W. – Charlotte, NC

I have utilized Stern Recovery Services, Inc. for over 10 years for my debt collection on numerous medical billing accounts. Their debt collection performance is outstanding, and I highly recommend their company to anyone seeking the collection of medical debt. A HUGE thank you to the staff for always being kind and helpful!

K.W. – Greensboro, NC

I believe SRS is largely responsible for the dramatic increase in our accounts receivable. They do an excellent job and offer the most competitive rates around.

A.B. – Hickory, NC

Staff at SRS are friendly and easy to get along with and are always ready to assist with any questions or concerns and get us a resolution in a timely manner.

T.C. – Grand Rapids, MI

The SRS staff is great to work with – quick to respond to inquiries and always very professional.

C.F. – Pinehurst, NC