* Respect and Courtesy For Your Patients: Many patients owing delinquent accounts are otherwise conscientious persons experiencing temporary financial difficulties. Other patients have never had nor will ever have the means to pay. Our collectors understand this and are trained to treat every patient with courtesy. This approach often stimulates a non-cooperative patient to make payment, if only to reciprocate respect with respect.
* Data Security: State-of-the-art firewalls, encryption technology, and anti-virus software protect HIPAA-sensitive data and credit card information against internal and external threats. Key vendors are required to sign agreements acknowledging their responsibility for data security. Candidates for employment are pre-screened with background checks. Staff is trained with an eye to secure handling of sensitive data and are annually required to sign confidentiality agreements. Regularly scheduled review of our technology by our software and hardware providers, as well as by our insurers, ensure our compliance with Federal and State data security standards.